Sizing and fit
What sizes do you offer? Every style is available in XXS to 4XL. Inclusive sizing is the reason House of Tan exists, so the full range is available across the entire collection, not just selected pieces.
How do I find my size? Our size chart is on every product page, with bust, waist and hip measurements for each size. We recommend measuring yourself and comparing against the chart rather than going by the size you usually wear, as fit varies by fabric and silhouette.
What if the size doesn't fit? Raise a return within 7 days and we will issue store credit, which you can use to order the size you need. See our Cancellation & Return Policy for the full process.
Orders and payment
What payment methods do you accept? UPI, credit and debit cards, net banking and wallets, all processed through a secure payment gateway.
Do you offer Cash on Delivery? Yes, on eligible orders. A handling fee of Rs. 60 applies to COD orders and is added at checkout.
Are prices inclusive of tax? Yes. All prices shown include GST.
Can I change or cancel my order? You can cancel any time before dispatch by emailing care.houseoftan@gmail.com with your order number. Once dispatched, our return process applies. Address changes are not possible after dispatch.
Shipping
How long will my order take? Orders are dispatched within 8 to 14 days, with delivery after that depending on your location and the courier. Our pieces are made in small batches, which is why we take a little longer than a mass-market store.
Do you ship across India? Yes, through registered domestic courier partners and Speed Post.
How do I track my order? You will receive tracking details by email and message once your order is dispatched. See our Track Your Order page.
Returns and exchanges
What is your return window? 7 days from delivery. Email care.houseoftan@gmail.com with your order number and reason, using the subject line RETURN - name - order number.
Do you offer refunds? We issue store credit rather than bank refunds. Store credit can be used against any future order.
Can I exchange for a different size? Yes. Raise a return, and once your store credit is issued you can order the size you need.
Are customised pieces returnable? No. Customised orders are made specifically for you and cannot be returned or exchanged.
Product care
How should I care for my pieces? Care instructions are included with your order. As a general rule, our georgette and satin pieces are best dry cleaned or hand washed cold, and cotton pieces can be gently machine washed on a delicate cycle. Always wash dark colours separately for the first few washes.
Will the colour look exactly like the photos? We photograph everything under studio lighting and edit as little as possible, but colours can appear slightly different depending on your screen.
Still need help?
Email: care.houseoftan@gmail.com