Refund policy

Cancellations

You can cancel your order any time before it has been dispatched. Write to us at care.houseoftan@gmail.com with your order number as soon as possible.

Once an order has been dispatched, it cannot be cancelled and our return process applies.

Customised orders cannot be cancelled once production has begun.

How to request a return

Email care.houseoftan@gmail.com within 7 days of receiving your order, with your original order number and the reason for return.

Please use this subject line format: RETURN - name - order number

Sending the item back

Once we confirm by email that the return is approved, your return parcel must be couriered to us within 5 days.

Returned items must reach us in the same condition they were received in, with the original packing and all tags still attached. Items that are worn, washed, altered or damaged cannot be accepted.

Refunds

Approved returns are refunded as store credit. We do not offer refunds to your bank account or original payment method.

Store credit can be redeemed against any future purchase on our website.

Size exchanges

For a size exchange, raise a return in the usual way. Once your store credit is issued, you can use it to order the size you need.

Customised orders

Customised pieces are made specifically for you and are not eligible for return, exchange or refund.

Questions

Email: care.houseoftan@gmail.com